Ask what help is actually useful
Some people want company, reminders or help writing questions; others want privacy. Ask rather than assuming. You can help organise referral details or prepare notes without taking over decisions.
Help make the next step easier
Offer to sit with them while they call the service, travel to an appointment, wait nearby, or help write down changes since referral. If they want you in an appointment, ask the service about its arrangements.
Keep your role sustainable
Supporting someone does not mean being available every minute or becoming responsible for treatment. Keep your own routines and support, and agree what you can realistically do.
Know the urgent route
If you are worried about immediate danger or a serious deterioration, use urgent or emergency services rather than relying on the next routine appointment.
Put the things you do not want to forget into one private note before you go.
Open appointment prep →Trusted source
NHS / NHS England guidance ↗General information, not a diagnosis or personal treatment plan. Exact pathways and options vary. Reviewed 8 September 2026.