Start by asking what they need
- Try: “I’m glad you told me.”
- Ask: “Would you like me to listen, or help with something practical?”
- Do not rush to diagnose, compare experiences or force a positive interpretation.
- Keep ordinary contact going when they want it.
Offer practical help
- Sit with them while they call a service or GP.
- Help list symptoms, questions and changes since referral.
- Offer to attend an appointment or wait nearby if they want that.
- Help organise letters and appointment details without taking control away from them.
Keep your role sustainable
- Be clear about what you can do: “I can talk for twenty minutes” is a real offer.
- Help widen the support list to include services, family, friends and charities.
- Do not promise to keep an immediate safety risk secret.
- Protect your own sleep, food, work and support.
Keep it manageable
You do not have to complete every step today. Choose the smallest useful action, such as writing one sentence, saving one number or asking one person to sit with you while you call.
Trusted sources and next steps
NHS: supporting others ↗Mind: helping someone seek support ↗General UK information, not a diagnosis or personal treatment plan. Services differ across England, Scotland, Wales and Northern Ireland. Information reviewed 23 August 2026.